Store Policy

Return Requests


Printed Cross Stitch Pattern

If you do not find our patterns satisfactory to your liking, you may simply return them within 30 days for a refund; however, there will be a 20% restocking fee applied against your refund. Also, the pattern must be returned in mint condition and placed in an envelope with cardboard reinforcement with the notice “DO NOT BEND” on the outside of the envelope to protect the pattern. Please email for a return authorization.

Cross Stitch Kits

Please note that all kits are nonrefundable.  A lot of time and effort goes into putting these kits together as all of the floss is strung by hand and checked for accuracy.

Digital E-Pattern Downloads 


Custom Made Patterns

If you make a request for us to do a custom-made pattern (i.e. a pattern made from an image that is not listed on our website and it is in the public domain), provide the image and we will check to make sure the mage is available for use free from any copyright restrictions.  Once that is determined, full payment is required before we begin to create the pattern ($25 for ordinary images such as photographs of loved ones, landscapes of normal size (20w x 12h), images of friends, etc, and $39 for fine art image requests and large landscapes (larger than the above measurements).  As soon as we receive payment, we will get to work on your request.  Please Note:  custom orders are nonrefundable.







































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